Refund and return policy

This policy covers Spool & Signal merch. Gear you buy through a deal link comes from that store, so its return policy applies.

Our merch is print-on-demand and made to order, so we generally can't accept returns for a change of mind, a wrong size or a color preference after an item has been printed.

If an item arrives damaged, defective or misprinted, email support@spoolandsignal.com within 30 days of delivery with your order details and photos of the problem. We'll replace the item or refund you, at our option.

If a package is lost in transit or never arrives, contact us and we'll work with our fulfillment partner to find it or make it right.